IT Infrastructure & Operations Manager

For MedNet Jordan Co. W.L.L.

MedNet Jordan is one of the leading managed care service organizations that caters to healthcare needs. We are currently seeking to hire an IT Infrastructure & Operations Manager (on Hybrid working modules basis) with the following tasks and responsibilities:

Your job:

·       Lead the planning, development, and execution of IT infrastructure strategies.

·       Manage day-to-day operations of IT infrastructure including servers, networks, storage, backups, and disaster recovery systems.

·       Supervise and develop a team of IT operations staff, ensuring high performance and technical proficiency.

·       Oversee the organization’s cloud infrastructure and ensure optimal performance and security.

·       Ensure system uptime and availability in line with SLAs.

·       Implement and manage monitoring tools to proactively detect and resolve issues.

·       Manage vendor relationships and service level agreements (SLAs).

·       Develop processes for incident, change, and problem management.

·       Ensure compliance with security policies, best practices, and regulatory requirements (e.g., ISO 27001, GDPR).

·       Develop and maintain disaster recovery plans.

·       Prepare and manage IT operations budgets, forecasts, and cost control.

·       Coordinate with cybersecurity teams to ensure infrastructure security.

·       Collaborate with application and development teams to support business projects and initiatives.