Senior IT Officer

For MedNet Egypt L.L.C.

As part of Munich Re Group MedNet Egypt is one of the leading managed care service organizations that caters to healthcare needs. We are currently seeking to hire an Senior IT Officer with the following tasks and responsibilities:

Your Job:

• Monitor server activities to ensure computer networks are run efficiently.
• Manage all network hardware and equipment, including routers, switches, hubs, and UPSs.
• Perform server upgrades, maintenance fixes, vendor-supplied patches and act as a point of contact for server related issues to resolve customer complaints.
• Facilitate program designing process and identify project limitations, capabilities, performance requirements and interfaces.
• Facilitate program designing process and identify project limitations, capabilities, performance requirements and interfaces.
• Test software applications and systems and recommend suitable modifications for existing in-house software programs in order to improve performance.
• Identify and analyze user needs in line with software requirements to determine feasibility of design within time and cost constraints.
•  Coordinate software system installation and monitor performance standards to ensure specifications are met.
• Monitor help desk database and respond to help desk tickets in a timely manner.
• Conduct research on server hardware, software, and protocols in support of procurement and development efforts.
• Create manuals and detailed sets of instructions, departmental reports on a periodic basis.
• Provide required IT support and training on user requirements to smoothen the operational workflow.