Operations Manager - UAE
As a member of Munich Re Group the MedNet Group is a leading TPA across the Middle East region that caters to healthcare needs. We are seeking to hire a new Operations Manager to support the General Manager in strategic and core operations to achieve MedNet UAE business targets, improve service levels, spearhead cross departmental projects / innovation initiatives in the UAE market. Automation projects/initiatives.
The UAE Operations Manager is responsible for the performance and management of Production & Analytics, Medical/Pre-Authorization, Claims, Customer Service and Network departments in the UAE market
Your Job:
- Support in annual strategic, operational, and financial planning process for UAE market by collecting and analysing required data across departments and developing budgetary recommendations
- Conduct periodic operational audits related to efficiency, quality & compliance aspects specified through internal and external Service Level Agreements and regulatory requirements laid down by local regulators
- Responsible for setting goals and driving performances for core operational departments – Production & Analytics, Medical/Pre- Authorization, Claims, Network, Customer Service units
- Lead and supervise specifically-defined strategic & operational projects to ensure a smooth execution and that the business objectives are met
- Seek to improve the operational efficiency and effectiveness of all aspects of the business by ensuring operational processes are well aligned within departments
- Formulate operational policies and control procedures / workflows for MedNet UAE team
- Conduct cost-benefit analysis on operational / project investments and educate parties involved on success factors and areas for improvement
- Review medical trends, fraudulent cases and investigate on operational breaches related to local regulators requirements and service agreements and escalate for required actions
- Spearhead market research, feasibility analysis and surveys on a timely basis and provide suitable recommendations to enhance MedNet UAE activities and processes
Your Profile:
Minimum Qualifications:
- Business or related University degree, MBA is a plus.
- Six-sigma or other process improvement methodology certification is a plus.
Minimum Experience:
- 10 -15 years of experience in healthcare / TPA operations
- Large experience in managing complex operations environment, at least the last 5 years in Senior roles
- Operational track record with proven results
- Experience in managing operations through efficiency, quality, and customer experience
- Experience in working with Senior management
- Experience of working in a diverse and international environment
- Evidence of leading and closing successful Projects
- Experience in working in a very regulated and with strong compliance ethics environment
Job-Specific Knowledge & Skills:
- Ability to manage diverse teams
- Sound knowledge of management and controlling systems and strategy
- Sound experience in project management
- Sound experience in process improvement methodologies (e.g. Six-sigma)
- Good knowledge of Microsoft applications, especially profound experience in developing PowerPoint Presentations, MS Project, and Excel
- Fluent business English (verbal and written skills)
Reqired Competencies:
- Ability to provide leadership & motivate team members
- Self-motivated, open-minded, innovative, and dependable
- Excellent analytical ability and attention to detail
- Excellent interpersonal skills and ability to communicate and work effectively with all levels of the organization
- Good planning and organizational skills
- Service- and client-oriented working style
- Highly motivated, open-minded, innovative, and dependable
