Team Leader - Customer Service

Your Profile

·        Bachelor’s degree. 

·        Educational qualifications in a medical-related field will be an added advantage.

·        3+ years of experience in contact center team leader and /or supervisory role within the healthcare industry or insurance-related field.

·        Computer Literacy (MS Word, MS Excel, MS PowerPoint)

·        Health Insurance industry/market knowledge.

·        Knowledge related to medical terminology would be a plus.

·        Excellent spoken and written communication skills.  Arabic will be an added advantage

·        Excellent leadership skills (coaching and development)

·        People-oriented (Inspire and motivate) & customer-oriented

·        Reporting analysis & problem-solving.